The practice is situated in Meditrina House, Trinity Road
(Just off the roundabout at Morrisons.)
Do I Have a Named GP?
The answer to the above question is "yes". All patients have been allocated a named GP, the clinician responsible for leading and co-ordinating your care. If you would like clarification on who your named GP is, please contact the surgery on 01328 851321.
The 2015/16 flu campaign will begin in the Autumn. Please keep an eye on the website for dates and times of the 2015 flu clinics (typically the first three Saturdays of October).
Patients who are eligible for a free flu jab include:
all patients aged 65 years and over
persons in long–term care homes
persons aged over 6 months with the following chronic conditions: respiratory disease, heart disease, kidney disease, liver or neurological disease.
For the purposes of the flu jab, a carer means a person who is in receipt of a carer’s allowance, or a person who is the main carer for an elderly or disabled person whose welfare may be at risk if the carer falls ill.
If you are unsure whether you qualify for a free flu jab, please contact the surgery and ask.
Below is an overview of how our patients rate the GPs at The Fakenham Medical Practice. To leave a review of your own, please click here to be redirected to the "I Want Great Care" website.
Online Access to Patient Summary Information
Our Practice is planning to offer patients the facility to view areas of their record online. The areas patients will be able to access will include a summary of information relating to medications, allergies and adverse reactions. As well as viewing this information, there will be the facility to download and print it.
This facility is intended to be available by 31st March 2015. Once the system is up and running, if patients do require online access to other areas of their record, a request should be made in writing to the Practice Manager.
In addition to online access to a summary of medical records by 31st March 2015, the NHS requires the Practice to have:
Online appointment booking (already available for GP appointments)
Online prescription ordering (already available)
Provide an automated daily upload of any changes to a patient's summary information to the Summary Care Record (SCR). Summary information (i.e. core SCR) includes medications, allergies and adverse reactions. Patient implied consent is required (already enabled)
GP2GP record transfer (this is the transfer of a patient's clinical record from one practice to another by electronic means) (already enabled).
Dr Carly Hughes attended the launch of a short amination made by Active Norfolk and Norfolk County Council’s public health team, entitled "150 Minutes", to give a presentation on the proven health benefits of participating in just 150 minutes of physical activity a week.
For more information or to view the animation, please click here to read an article published in the Norwich Evening News this week.
NHS England is introducing a modern information service on behalf of the NHS called Care Data. The service will use information from a patients’ medical record to improve the way that healthcare is delivered for all.
Patients who are not happy for their data to be used in this way can ask their GP practice to make a note of this in their medical record and this will prevent their information leaving the practice. Should you need any further information please contact the surgery.
IMPROVING PATIENT CARE URGENT/SAME DAY APPOINTMENT REQUESTS
The number of requests by patients for urgent/same day appointments is reaching unsustainable levels. Doctors at the practice are concerned that this could result in some patients, whose condition may be serious, having to wait longer than they should.
To ensure that we are able to offer the correct level of healthcare in an appropriate timely manner, patients requesting a same day/urgent appointment will be asked by our receptionists the nature of the problem and why you feel you need to be seen today.
Our objective is to ensure that patients whose condition needs to be assessed urgently by a GP or nurse are able to have this done at the earliest opportunity and are given advice on any necessary treatment. This will involve the GP or nurse phoning you to assess the urgency of your medical condition.
Access to medical care at the Fakenham Medical Practice is by appointment only. We do not offer walk-in facilities except in the case of medical emergencies or immediately necessary treatment. If you feel you need a same-day appointment to see a doctor or a nurse, please telephone the surgery and ask for a same-day appointment.
Patients who walk in to the surgery asking for a same day appointment will be assessed in the same way as people telephoning. This may result in you being asked to return home and await a telephone call from a GP or nurse to further assess your condition.
Any information that you disclose to a member of staff at Fakenham Medical Practice is treated as Medical in Confidence.
Please help us to help you access the healthcare you need as quickly as possible.
Repeat prescriptions are available again using the SystmOnline service.
These provide routine pre-booked appointments which can be booked in the usual way. You will not be able to contact the surgery by telephone during these extra hours. Calls will be automatically transferred to the out-of-hours service. Emergency cover will continue to be provided by the out-of-hours service 06:30pm to 08:00am Monday to Friday, and all day Saturday, Sunday and Bank Holidays.