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The Fakenham Medical Practice
 The Fakenham Medical Practice

Latest Patient Comments:
Welcome to
The Fakenham Medical Practice
The Fakenham Medical Practice

The practice is situated in Meditrina House, Trinity Road


(Just off the roundabout at Morrisons.)  


For a map to the surgery, please click Here 

Launch of Carer UK Norfolk

Caring for a loved one who is ill, disabled or older can be valuable and rewarding, but without the right support, caring can have an impact on your health, your job, your finances and your social life.


Norfolk County Council in partnership with the five Clinical Commissioning Groups in Norfolk, have teamed up with Carers UK to offer carers in our region a comprehensive solution that brings together Carers UK’s digital products and online resources with our own information and support for carers onto a single webpage.


To create an account and get free access to all the products and support resources click on the link:  https://carersdigital.org/login/signup.php?DGTL7862


What’s included?

  • About Me: building resilience for carers: an e-learning resource that helps carers identify and build networks of support and promotes their self-care.
  • Jointly: our care co-ordination app for people sharing care.
  • The role of good nutrition when caring for someone: an e-learning course that aims to help carers understand the role of nutrition both for themselves as well as the person they are looking after.
  • Upfront Guide to Caring: a simple assessment tool to guide people new to caring or seeking support for the first time to navigate the Carers UK website.
  • Looking after someone: Carers Rights Guide: which helps carers understand their rights as a carer and where to go for financial or practical help.
  • Being Heard: a self-advocacy guide for carers: which helps carers develop the skills to self-advocate.
  • Technology and care: a suite of resources on technology-enabled products and services that can support care and caring
  • Our own information and support resources  for carers


GP Online Services

 GP Online Services


Cyber Attack: Friday 12th May 2017

Key Messages:

  • A number of NHS organisations , including hospitals and GP practices, were affected by the ransomware attack on Friday 12th May.
  • This attack was not specifically targeted at the NHS and is affecting organisations from across a range of sectors.
  • The attack impacted on organisations in different ways. Computers/servers/internet connections were shut down at the Practice on the afternoon of Friday 12th May as a precautionary measure.
  • NHS IT staff are being supported by cyber security experts to fix the problem and bring impacted systems back online – systems at Fakenham were restored over the weekend and at Walsingham on Monday morning.
  • There is no evidence that patient data has been accessed or that patient records have been affected either at the Practice or more widely within the NHS.
  • As of Monday 15th May our GPs and other staff can continue to access information, including electronic patient records as normal.
  • Some connections between different NHS organisations remain affected and this means it may not be possible for information to be shared electronically between the Practice and other organisations, for example electronic prescriptions and test results. NHS IT staff are working to resolve these remaining issues as quickly as possible.

Frequently Asked Questions


How has my practice been affected?

Computers/servers/internet connections were shut down at the Practice on the afternoon of Friday 12th May as a precautionary measure. However, the Practice remained open and worked effectively to well-tested business continuity plans.  


Some connections between different NHS organisations remain affected and this means it may not be possible for information to be shared electronically between the Practice and other organisations, for example electronic prescriptions and test results. NHS IT staff are working to resolve these remaining issues as quickly as possible. However, while some of our systems are down, it may take longer to see patients and arrange prescriptions, so please bear with us if things are running more slowly than normal.


I already have a GP appointment booked. Will this still go ahead?

Yes, the Practice is open and you can attend your appointment as normal.


Can I book an urgent or routine GP appointment?

Yes, as of Monday 15th May, the Practice was able to take bookings as normal.


How have the phone systems been affected?

All phone lines and systems for the Practice are working normally.


Has my patient information been affected?

There is no evidence that patient data has been accessed or compromised.


How does this affect prescriptions and repeat prescriptions?

On Friday afternoon, GPs needed to issue paper prescriptions for patients to take to dispensary or a community pharmacy, but as of Monday 15th May, electronic prescriptions are back in use.


Have any patient records been lost?

There have been no reports of any patient records being affected. Patient records created before the cyber attack remain in place and any paper records that have been created since the incident started on Friday, May 12, will be transferred to electronic records as quickly as possible.


What will happen to my patient records if I received hospital treatment over the weekend?

Paper records will have been made at the hospital and these will be transferred to your electronic patient records held by your GP as quickly as possible. In the meantime, hospitals will be able to fax paper records to your GP if they need to access information about your treatment.


What will happen to my test results?

There may be a delay in receiving test results as a result of computer systems being down. If you are waiting for routine results, we would ask you to wait an additional couple of days before calling to ask for them. However, if you are waiting longer than normal for urgent test results please let us know. Your GP will be able to contact the hospital by phone to receive them.


When will everything be back up and running normally?

Many NHS services have already returned to normal and NHS IT experts are continuing to work round the clock to bring impacted systems back online as quickly as possible.


School Health Profiling and Needs Profiling of 0-19 Year Olds:

How Your NHS Records are Used

Fakenham Medical Practice is taking part in two new NHS services called School Health Profiling and Needs Profiling.


Using information from health records, a secure NHS computer system will look at any recent treatments that you or children and young people have had in the community or at this surgery, together with any existing health conditions that they have or have had.  This anonymous information will be used to build health reports for schools to help the school to better understand the health needs of their pupils.


Your/your child's health record may also be used to alert the doctor to the likelihood of you/your child requiring any intervention and support.  The method uses technology that helps us search all of our patients' records to identify patients that would most benefit from a particular treatment, sometimes by linking the information we hold with information about you/your child from other organisations providing your/your child's care.  The clinical team at the surgery will use the information to help you/your child get early care and treatment where it is needed.


The information will be seen by members of the healthcare team involved in your/your child's care.  NHS security systems will protect the health information and patient confidentiality at all times.


If you don't want your/your child's information used in this way, have any concerns, or need more information about how your data is used, please ask for a data sharing information pack at reception and return the choices form to the Practice Manager. Clare Evans.


Feeling Unwell?  Choose the Right Service

Choose the Right Service


New EPS: A New Way to Get Your Medicines and Appliances

From the end of January 2017, the Practice will begin to use the NHS Electronic Prescription Service (EPS).  This enables your GP to send your prescription electronically to a pharmacy of your choice.  You will no longer be given a paper prescription.  To read more information, please click here


SMS ServiceText Messaging Service

In April 2016, we launched our text messaging service for patient communications.  To sign up to this FREE service and to check that the telephone number(s) we hold for you are correct, please speak to Reception.


Health Benefits of Increasing Fruit & Vegetable Consumption

The Fakenham Weight Management Service held a group meeting recently to discuss the health benefits of increasing fruit and vegetable consumption. 


FWMS and Starlings of Swaffham


Starlings of Swaffham provided some tasty samples, as well as a variety of salads and recipe ideas.  The beetroot hummus was a great favourite!  The photo shows Dr Hughes, Helen West (our Dietitian) and Kim from Starlings just after we started eating.


The summer is a great time to sample of the locally produced healthy produce available and berries are a very health breakfast and can be accompanied by Greek yoghurt.


Your Medicines, Your NHS

 Your Medicines, Your NHS Campaign


CQC Inspection

The Practice underwent its first CQC Inspection in March 2016 and was given an overall rating of 'Good'.



Please help us by taking a minute to answer these questions

The last time you needed to, were you able to do the following?

  • Get an appointment within 48 hours?
  • Book an appointment at least 2 weeks ahead?
  • Get a telephone consultation?
  • Book an early or late appointment?

To answer click here


NHS Confidential Information

NHS England has introduced a modern information service on behalf of the NHS called "Care Data".  The service uses information from a patients’ medical record to improve the way that healthcare is delivered for all. 

Patients who are not happy for their data to be used in this way can ask their GP practice to make a note of this in their medical record and this will prevent their information leaving the practice.  Should you need any further information please contact the surgery.


Do I Have a Named GP?

The answer to the above question is "yes".  All patients have been allocated a named GP, the clinician responsible for leading and co-ordinating your care.  If you would like clarification on who your named GP is, please contact the surgery on 01328 851321. 


Free NHS Health Check

As we get older, we have a higher risk of developing conditions like high blood pressure, heart disease or type 2 diabetes.  Your free NHS Health Check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.  


If you are aged between 40 - 74, book your free NHS Health Check today.  Call our reception team on 01328 851321.  


More information on the free NHS Health Check can be found here


I Want Great Care - Patient Reviews

Below is an overview of how our patients rate the GPs at The Fakenham Medical Practice. To leave a review of your own, please click here to be redirected to the "I Want Great Care" website.




"ChatHealth" Text Messaging Service for 11-19 Year Olds

If you are 11 - 19 years old, you can text your School Nurse on 07480 635060 for confidential advice and support on all manner of things including Contraception, Mental Health, Bullying, Self Harm, Alcohol, Healthy Eating, Drugs, Sex and Smoking. 


"The Mix" for Under 25s

"The Mix" (formerly TheSite) has developed a range of apps to complement the information and support services provided for 16-25 year olds.  For more information, visit The Mix by clicking here   

The latest surgery newsletter can be found Here
For local bus information, please click Here

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