Salary: Receptionist £7.65 per hour plus NHS pension
Job type: Permanent 20 hours per week over five days (flexibility essential)
Location: Fakenham Medical Practice, Meditrina House, Trinity Road, Fakenham, Norfolk
Closing date: 12 noon, Thursday 29 March 2018
Dr Bennett & Partners, operating as The Fakenham Medical Practice, is an eleven doctor dispensing practice providing care to around 15,000 patients in and around Fakenham in North Norfolk. We are looking for an experienced Receptionist to receive and direct patients within the practice, to respond to telephone calls in a courteous and efficient manner, to maintain and improve standards and at all times to help patients access the primary healthcare services they need in a timely fashion.
We work from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high quality, traditional personal family healthcare. Patients’ interests are kept very much to the fore and there is a strong commitment to develop patient services. To promote a multi-disciplinary team approach, we share our premises with other providers including a pharmacy, adult social services and local community services e.g. physiotherapy and midwifery.
The successful applicant will join a busy reception team. They will be actively involved in the continuous improvement of our reception, front and back office services and communication with patients, doctors, nurses and other care providers. Preference will be given to applicants with demonstrable experience of customer care within a clinical setting and/or experience of using SystmOne practice management software. However, full training will be provided.
If you have the experience we seek, are confident using the phone, enjoy working under pressure, have excellent communication skills, an eye for detail and a flexible yet committed approach to work and enjoy working as part of a team, we would like to hear from you.
For a job description, person specification and application pack please contact Lister-Jane Parker-Flatt, Assistant Practice Manager via email firstname.lastname@example.org in the first instance.