Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
Tel: 01603 518444
10:00 – 22:00
Tel: 01603 677500
07:00 – 21:00
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment is necessary. Many Pharmacists have a confidential area and are open till late and at weekends.
Find your nearest pharmacy:
See a Nurse
…for blood tests, vaccinations, blood pressure checks, health reviews, ECGs, Warfarin checks, family planning and sexual health advice, ear irrigation, wound management and cervical screening.
Get help for any health problem
No more waiting on the phone to get a GP appointment! Tell us your problem or question and we’ll get back to you within 6 working hours – online, phone or face to face.
How can we help you?
Vaccinations, medication and travel advice
We do not offer a travel vaccination service.
If you require any vaccinations relating to foreign travel, please contact one of the following travel clinics:
Do you need vaccinations?
Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.
Let’s see what we can do…
ASD (Autistic Spectrum Disorder) Helping Hands
ASD (Autistic Spectrum Disorder) Helping Hands services include a family support service, offering support on an individual basis to parents/carers, children and adults.
Telephone: 01362 288110
ASD Friendly is a close-knit community of parents and carers of people with Autism and Asperger’s Syndrome.
Asperger East Anglia
Asperger East Anglia offers personal, friendly assistance for everyone with Asperger syndrome and their carers by providing a comprehensive and integrated service.
Telephone: 01603 620500
Child Autism UK
Child Autism UK provide services to enable children to overcome difficulties with communication, learning and life skills and give families the techniques and strategies to cope with autism through the use of Applied Behaviour Analysis (ABA).
Telephone: 01344 882248
Dimensions support people with learning disabilities and autism to have a louder voice, choice and control in their lives.
Telephone: 0300 303 9001
National Autistic Society (NAS)
Founded in 1962, National Autistic Society (NAS) is the UK’s leading charity for autistic people and their families. Their goal is to help transform lives, change attitudes and create a society that works for autistic people.
Telephone: 0808 800 4104
Autism Independent UK (SFTAH)
Autism Independent UK helps to increase awareness of autism to the notice of all, together with well established and newly developed approaches in the diagnosis, assessment, education and treatment.
Telephone: 01536 523274
The Good Grief Trust
The Good Grief Trust exists to help all those suffering grief in the UK. They aim to find the bereaved, acknowledge their grief and provide reassurance, a virtual hand of friendship and ongoing support.
Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear for survivors of road crashes.
Telephone: 08088 000 401
Child Death Helpline
The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.
Telephone: 0800 282 986
TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – we are here to help.
Telephone: 0345 123 2304
Roadpeace in East Anglia
The aftermath of a road crash is devastating. Roadpeace in East Anglia help bereaved families cope and build resilience through peer support, their local group network, befriending service and trauma support programmes.
Telephone: 0845 4500 355
Scotty’s Little Soldiers
Scotty’s Little Soldiers is a charity dedicated to supporting children & young people who have lost a parent whilst serving in the British Armed Forces.
Telephone: 08000 928 571
Age UK Norwich
Age UK Norwich trained advisors offer free information and advice to older people and their families. Age UK Norwich volunteer befrienders visit lonely older people in the community who have no one to talk to.
Telephone: 01603 496333
Carers Matter Norfolk
Drawing on the expertise and experience of Carers Matter Norfolk teams, they seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.
Telephone: 0800 083 1148
Chill4us Carers is the social network community for family carers and is about, information, humour, fantasy and fun, chat with carers and finding help when the caring ends.
Telephone: 01603 340193
Red Balloon provide a safe environment for 11-16 year olds who are unable to access mainstream school due to their past experiences in bullying or trauma. Red Balloon offer a therapeutic and academic curriculum.
Telephone: 01603 622 288
Cleft Lip and Palate Association
The Cleft Lip and Palate Association (CLAPA) is a small charity working to improve the lives of people born with a cleft and their families in the UK.
Telephone: 02078 334 883
Dyspraxia Foundations helpline is available to help you with problems and issues you may encounter; offering help and advice to people with dyspraxia, parents, carers, and families about or on the subject of dyspraxia.
Telephone: 01462 454 986
Musical Keys is a charity which provides music and arts activities for people with disabilities and additional needs in Norfolk and the surrounding area. Their passion is making music accessible to everyone.
Telephone: 01603 766 690
Just One Norfolk
They deliver a range of community based children and young people’s health services across Norfolk. They aim to build confidence in families, children and young people to care for their own health and wellbeing as well as help families, children and young people in Norfolk access the right services for advice and help. Through this they can improve health outcomes for children and young people in Norfolk.
Telephone: 0300 300 0123
Support for under 25 years and their relatives.
Telephone: 0800 1111
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Fakenham Parkinsons Support Group
Meeting on the first Tuesday of every month, 10:30-12:30 at Colkirk Parish Hall.
Telephone: 07769951369 (Karyn)
The National Council for the Divorced, Separated & Widowed
The NCDSW has been serving the community for over forty years, helping people who are divorced,separated,or widowed. They are not a dating agency but a social organisation providing a safe, friendly environment for you to come to and make friends with people in a similar position to yourself.
Telephone: 01328 701026 (Pam Charlton)
First Focus - Fakenham
Offers information, advice, support, mental, physical and emotional wellbeing.
Helping people in Fakenham and the surrounding areas that are in need by providing information, a social centre, access to training, clubs and support groups. Available Monday-Wednesday from 09:00-13:00 and Thursday from 09:00-15:00.
Telephone: 01328 855083
Norfolk Community Directory
Norfolk Community Directory contains activities, services and groups to help all Norfolk residents live healthy, active and fulfilling lives.
Fakenham Men's Shed
The men’s shed movement originated in Australia and was set up to provide a place where people can meet and share skills such as woodwork, metalwork, electronics, etc – as well as enjoying some companionship. For more information contact Steve Hurley.
Telephone: 07748 335041
Fakenham Library, Oak Street, Fakenham, NR21 9DY
Fakenham Info Hub
The Fakenham Info Hub in the town’s Market Place help publicise the town, its events and community organisations.
Telephone: 01328 855172
Living Well Officer - East
For the social prescribing living well officer for the east, based at North Norfolk District Council.
Telephone: 01263 516425 (Sarah Perry)
Norfolk Alcohol and Drug Behaviour Change Service
Norfolk Alcohol and Drug Behaviour Change Service is a free and confidential service for adults (including offenders), families, carers and affected others.
They offer a range of opportunities including workshops, brief interventions, structured groups and one-to-one key working sessions.
Telephone: 01603 514096
Dear Albert helps individuals to stop taking alcohol and drugs.
Telephone: 01162 917 298
Hebron House is a safe, nurturing and intensively supportive community environment in which to rehabilitate from drug and alcohol dependency and the life-dominating problems that serious substance misuse can cause.
Telephone: 01603 439 905
Matthew Project - Outside the Wire
A bespoke drug and alcohol service offering confidential advice and support to current and ex HM Forces personnel and their families, across Norfolk, Suffolk and Essex.
Telephone: 01603 626 123
Matthew Project, Youth Service - Youth and Family Team
Supports children, young people, adults and their families with drug, alcohol and other related issues across Norfolk.
Telephone: 08458 688 172
Change Grow Live
CGL can help you to change your life. Alongside their alcohol and drugs services, they offer support to young people, those in the criminal justice system and anyone looking to live a healthier, happier life.
Telephone: 01603 514096
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 9177 650
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
When: 20:00 Wednesday and Friday – duration 1hr 30mins
Address: Salvation Army Citadel, 16 Oak Street, NR21 6DY
When: 18:00 Sunday and 19:00 Thursday
Address: Holt Community Centre, Kerridge Way, NR25 6DN
When: 19:30 Monday – duration 1hr 30mins
Address: Sacred Heart & St Margaret Mary, Commercial Rd, East Dereham,
When: 19:00 Tuesday – duration 1hr
Address: Swaffham Community Centre, The Campingland,
Dersingham - As Bill Sees It
When: 19:00 Tuesday – duration 1hr
Address: St Cecelia Church, Mountbatten Road, PE31 6YE
Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering.
Telephone: 01736 757 900
Contact Care - Personal Alarms, Lifeline for the Elderly
With your personal alarm button you can call for help day or night, from anywhere in your home or garden (within 50m of the lifeline unit), 365 days of the year.
Telephone: 08009 174 680
Sprowston Day Centre Luncheon Club
Sprowston Day Centre Luncheon Club is run from St Cuthbert’s Centre on Wroxham Road, offering the elderly a place to meet and make new friends as well as giving them a two course home cooked meal. The centre is open on Wednesdays and Fridays.
Telephone: 01603 419682
Free phone support for older people, 24 hours a day.
Telephone: 0800 4 70 80 90
Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.
Telephone: 0800 888 6678
Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.
Telephone: 0800 055 6112
Alzheimers Society Swaffham - Dementia Cafe
Free support for carers and cared for on the first Wednesday of the month from 10:00-12:00, held at The Assembly Rooms, The Market Place, Swaffham, PE37 7QH.
Norfolk Alzheimers Society: 01603 763556
Norfolk Hospice Tapping House Carer Support Group - Dementia
Free support for carers on the second Thursday of the month from 14:00-16:00 at the Norfolk Hospice Tapping House, Wheatfields, Hillington, Kings Lynn, PE31 6BH.
Norfolk Hospice: 01485 601700
Alzheimers Society Kings Lynn - Dementia Cafe
Free support for carers and cared for on the first Friday of the month from 10:00-12:00 at the Methodist Church Rooms, London Road, Kings Lynn, PE30 5PU.
Norfolk Alzheimers Society: 01603 763556
Alzheimers Society Sheringham - Dementia Cafe
Free monthly morning support for carers at St Joseph’s RC Church Hall, Cromer Road, Sheringham, NR26 8RT.
Telephone: 01603 763556 (Cheryl Day)
Holt and District Dementia Support - Poppy Cafe
Free for carers and cared for, every Tuesday from 10:30-12:30 at The Meeting Room, St Andrews Church, Church Street, Holt, NR25 6BB.
Telephone: 01263 713817
Rosemary Rooms Dementia Support Group
Free support for carers and cared for, every Monday from 10:30-12:30 at the Hempton Church Hall, Fakenham, NR21 7LQ.
N&N University Hospital Maternity Services
If you would like to have your baby at the Norfolk and Norwich University Hospital you can fill out a self-referral link here.
TAMBA (Twins and Multiple Births Association)
Tamba is a UK based charity helping people around the world. They were set up by parents of multiples and interested professionals in 1978.
Telephone: 01252 332 344
Wellbeing offer help and support to improve wellbeing and manage stress, low mood and anxiety. They aim to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of flexible services tailored to meet your specific needs.
Telephone: 0300 123 1503
Campaign Against Living Miserably (CALM)
The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.
Telephone: 0800 585 858
Combat Stres is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD).
Telephone: 08001 381 619
Text: 07537 404 719
Eating Matters - Eating Disorders Counselling Service
Eating Matters is a Norfolk charity offering counselling for people with mild to moderate eating disorders in the community.
Telephone: 01603 767 062
Norfolk LGBT+ Project
Norfolk LGBT+ Project aims to relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.
Telephone: 01603 219 299
SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.
Telephone: 020 3805 1790
The Norwich Centre
The Norwich Centre offer professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service.
Telephone: 01603 617 709
C.O.A.P.S. (Cromer OCD & Anxiety Peer Support) working in partnership with OCD Action’s project, ‘Better Together’. Meetings are held fortnightly on a Thursday.
Telephone: 07856 549330
Norfolk and Central Norfolk Mind
Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
Telephone: 01603 432457
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Telephone: 116 123
Free anonymous online chat for young people to discuss your mental health issues.
THT Direct (Terrence Higgins Trust)
THT Direct (Terrence Higgins Trust) offer a range of services available to anyone who lives in the Norfolk area. They provide outreach in the community for vulnerable young people and adults, and training for practitioners.
Telephone: 01603 226 666
If you are aged 13 to 24 and living in Norfolk you are entitled to free condoms through the Your C-Card scheme.
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Sexual Health Helpline
The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.
Telephone: 0300 123 7123
With Smokefree Norfolk, you’re up to 4 times more likely to quit smoking, and with our specially created plans you’re more likely to quit for good. Everything they do has been developed by experts and ex-smokers, delivered to you by specially trained experienced professionals.
Telephone: 08000 854 113
NHS Smoking Helpline - Go Smoke Free
Join the millions of people who have used Smokefree support to help them stop smoking. From email and text, to our free app and lots of other support, you can choose what’s right for you.
Quit with help
Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.
The Fakenham Weight Management Service (FWMS) offers a weight management programme to people who are clinically obese (BMI >35) and who need to lose weight for medical reasons e.g. sufferers of diabetes, high blood pressure, heart disease and those with chronic mental illness.
For more information, visit the FWMS page.
Norfolk Slimming World
Slimming World is the nation’s favourite way to lose weight. We’ll help you reach your dream weight – and stay there for life.
Meetings, online or a little bit of both. WW UK, formerly Weightwatchers, offers options and support, whatever your lifestyle.
Am I a Healthy Weight?
Calculate your BMI using this NHS Tool