Ordering repeat prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline. This can now also be done via the Airmid App
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery during opening hours
- Tick the boxes on your green repeat medication slip, or, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need.
- telephone us on 01328 851321 during opening hours
We do not take repeat prescription requests over email.
Collecting your prescription
Please give 3 full working days’ notice.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
Dispensing Practice
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
All prescriptions will be sent to your nominated pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
We now have a delivery service, free of charge, for those who are housebound. Please contact the dispensary for more information about this service.
Questions about your prescription
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
You can also contact us at the surgery in two ways:
- Phone our pharmacist after 10am on 01328 851321
- Fill in a form via our online portal
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
Find out more about prescription charges (nhs.uk).
What to do with old medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.